Marenwell Shipping Policy

Last updated: September 26, 2026

Thank you for shopping with Marenwell! This Shipping Policy explains how and when your order will be processed and delivered. Marenwell is a brand operated by VelocityDrop LLC.

Free Worldwide Shipping

We offer free shipping on all orders, worldwide, with no minimum purchase required. We ship to all U.S. states and territories, including Alaska, Hawaii, and Puerto Rico, as well as PO boxes and military addresses (APO/FPO/DPO).

We currently offer one shipping option only. Expedited or express shipping is not available at this time.

If we are unable to ship to your country or address for any reason, we will let you know and issue a full refund.

Order Processing Time

Orders are processed within 2–3 business days (Monday through Friday, excluding holidays) after your order is placed and payment is confirmed. Orders are not processed on weekends or holidays. Weekend and holiday deliveries depend on your local courier.

You will receive an order confirmation email once your order is placed, and a shipping confirmation email once your order has shipped.

Estimated Delivery Time

Once your order has shipped, delivery typically takes 7–15 business days, anywhere in the world.

Total estimated time from order to delivery: approximately 9–18 business days.

Delivery times are estimates and are not guaranteed. Delays may occur during holidays, peak sale periods, severe weather, customs processing, carrier disruptions, or other events outside our control. We appreciate your patience during these times.

Shipping Carriers and Tracking

We ship all orders with trusted carriers. Every order includes a tracking number, which will be emailed to you once your order ships.

Please allow up to 1 business day for tracking information to update after you receive your shipping confirmation. If your tracking has not updated after several business days, please contact us at support@marenwell.com.

Multiple Items and Split Shipments

If your order contains more than one item, such as the Restora Eyes device and eye cream, your items may arrive in separate packages and on different days. You will receive tracking information for each package.

Changes to Your Address or Order

Please double-check your shipping address before completing your purchase. If you need to change your shipping address or cancel your order, please contact us at support@marenwell.com within 12 hours of placing your order. After 12 hours, your order has been processed at our warehouse and can no longer be changed or cancelled.

We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Customs, Duties and Taxes

For orders shipped outside the United States, the customer is responsible for all customs duties, import taxes, VAT, and brokerage fees charged by the destination country. These charges are not included in our prices or shipping and may be collected by the carrier or customs authority upon delivery.

If you refuse to pay customs charges and your package is returned to us, any refund will be issued minus the customs fees, duties, and return shipping costs charged to us.

Lost, Stolen, or Missing Packages

If your package has not arrived, please contact us at support@marenwell.com within 30 days of the estimated delivery date. Claims made after 30 days may not be eligible for a replacement or refund.

·         Lost packages: We will open an investigation with the courier. If the package is confirmed lost, we will send you a replacement as soon as possible.

·         Stolen packages: If tracking shows your package was delivered but it was stolen, we require a copy of a police report before sending a replacement.

·         Marked as delivered but not received: Please check with neighbors, your building manager, or your local post office, and look around your property before contacting us.

Undeliverable or Returned Packages

If your package is returned to us as undeliverable:

·         Courier's fault: If the package was returned due to a courier error, we will reship your order at no cost to you.

·         Customer's fault: If the package was returned due to an incorrect address, failed delivery attempts, an unclaimed package, or refused delivery, the customer is responsible for the cost of reshipment.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email us at support@marenwell.com with photos of the issue and your order number. We will review it and send either a replacement or a refund, at our discretion. Please see our Return and Refund Policy, available in the footer of our website, for full details.

Contact Us

If you have any questions about shipping, please contact us at support@marenwell.com. We are happy to help!