Refund policy

365-Day Results Guarantee

At Marenwell, we stand behind Restora Eyes. If you don't see results, you can request a return within 365 days of receiving your device.

To qualify for the results guarantee, the device must have been used as directed for at least 30 days. Return requests for lack of results made before 30 days of use will not be accepted.

To be eligible for a return, your item must be returned in its original packaging with all included accessories, including:

·         The glasses

·         The USB-C cable

·         The user manual

You'll also need your receipt or proof of purchase.

To start a return, please contact us at support@marenwell.com. If your return is approved, we'll email you the return address and instructions for sending your package back.

Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs. We do not charge restocking fees.

You can always contact us with any return questions at support@marenwell.com.

Eye Cream

Unopened eye cream can be returned if it is still sealed in its original packaging, under the terms above. Eye cream cannot be returned once it has been opened or used.

Damages and Issues

Please inspect your order when it arrives. If your item is defective or damaged, or if you received the wrong item, email us at support@marenwell.com right away and include photos of the issue. We'll review it and send either a replacement or a refund, at our discretion.

Order Cancellations

Orders can be cancelled within 12 hours of being placed. After 12 hours, your order has already been processed at our warehouse and can no longer be cancelled.

Lost, Stolen, or Undelivered Packages

If your package is lost, stolen, or missing, please contact us at support@marenwell.com.

·         Lost packages: We'll open an investigation with the courier. If the package is confirmed lost, we'll send you a replacement as soon as possible.

·         Stolen packages: We'll need a copy of a police report before we can send a replacement.

·         Incorrect addresses: Please check your shipping address carefully when ordering. If you need to change it, contact us before your order ships. We are not responsible for orders delivered to an incorrect address provided by the customer.

Exceptions / Non-Returnable Items

The following items cannot be returned:

·         Opened or used eye cream

·         Sale items

·         Gift cards

Please contact us if you have questions about your specific item.

Exchanges

We don't offer standard exchanges. If your product has a defect or problem, please contact us at support@marenwell.com and we'll make it right with a replacement or refund.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The 30-day minimum use requirement does not apply to this cooling-off period. Your item must be in the same condition you received it, in its original packaging with all included accessories, and accompanied by your receipt or proof of purchase. Eye cream can only be returned if it is still sealed; opened or used eye cream cannot be returned for hygiene reasons.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund was approved. If it's approved, you'll be refunded to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@marenwell.com.